Custom Practice Management

A minimum viable PM platform typically takes 8-12 weeks from requirements gathering to production deployment. Full feature parity with enterprise systems like Athenahealth takes 6-9 months, but most practices go live with core scheduling and charting in under 3 months and iterate from there.

If your EHR exposes FHIR, HL7 v2, or API access, a custom PM system can integrate with it bidirectionally; direct database sync is a last resort. Which interfaces are available depends on your EHR vendor and your contract with them, so confirming that is part of discovery.

Unlike off-the-shelf software, you own the codebase. We provide ongoing engineering support under a monthly retainer, or you can hire internal developers to maintain and extend the platform. A common hybrid model: we handle infrastructure and major features, your team handles minor UI tweaks.

It can be built to HIPAA requirements (encryption, audit logging, role-based access) and hosted on HIPAA-eligible AWS or GCP infrastructure, and we document those technical safeguards for your compliance review. We sign a Business Associate Agreement (BAA) before any PHI access: no one on our team sees protected health information until it is executed. HIPAA compliance itself is an organizational posture — policies, training, risk analysis, and vendor agreements — that code alone cannot deliver.

Cost depends on scope, so we don't quote a generic range. Book a free 30-minute consultation: we review your requirements and workflow, then send a written scope and quote tied to what you actually need. The comparison to run is your current per-provider subscription fees over three to five years versus a phased build plus hosting and maintenance. If your workflows are standard, the subscription often wins; custom earns its cost when your workflows genuinely don't fit.

Absolutely. The entire interface is branded to your practice — your logo, colors, domain name, and patient-facing messaging. Because you own the platform, it can even be offered to other practices in your network as a competitive differentiator — exactly how the CCM/PCM platform in the case study went from an internal tool to a multi-tenant SaaS.

That's the entire advantage of custom software. Whether it's specialized appointment types, custom clinical templates, or territory-based provider scheduling, we build exactly what your operations require — not what a vendor thinks healthcare 'should' look like.

Yes. We provide remote training for all user roles and remain available for technical support during the first 90 days post-launch. After that, ongoing feature development and infrastructure maintenance is available as a monthly retainer.