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Telehealth
Telehealth Portal Optimization for a Mental Health Clinic
Consolidating clunky booking, secure video, and Stripe billing into one unified, white-labeled patient platform.
Main Impact
40% Less No-Shows
Time Reduction
30% avg
Accuracy
99.9%
Security
HIPAA Grade
Overview
A rapidly growing mental health startup was losing patients due to a fragmented tech stack: Acuity for scheduling, Zoom for video, and physical invoices for billing. We engineered a unified, white-labeled patient portal. Patients can self-schedule, securely message providers, conduct HIPAA-compliant video sessions via Twilio, and have credit cards auto-billed seamlessly.
Key Results
Reduced missed appointments (no-shows) by 40%
Increased patient portal adoption rate to 88%
Eliminated manual invoicing, reducing A/R to near zero for self-pay
Provided a seamless, premium brand experience for patients
Services Delivered
- Twilio WebRTC Video Integration
- Stripe Healthcare Payments
- Custom Self-Scheduling Engine
- Secure Patient-Provider Messaging
Start your story?
Let's discuss how we can bring these results to your healthcare organization.
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