Automation
Automated Patient Onboarding & Scheduling System
Designing a seamless digital intake experience to eliminate waiting room bottlenecks and reduce administrative overhead.
Main Impact
60% Less Wait Time
Time Reduction
30% avg
Accuracy
99.9%
Security
HIPAA Grade
Overview
A rapidly scaling primary care group was struggling with chaotic front-desk operations and long patient wait times. We built an end-to-end digital onboarding platform featuring self-scheduling, automated insurance verification, and digital intake forms that sync directly to their EHR.
Key Results
Reduced front-desk administrative workload by 50%
Decreased average patient wait time from 25 to 10 minutes
Cut patient no-show rates by 35% using automated triage
Eliminated paper intake forms across 12 clinic locations
Services Delivered
- Custom patient portal web application
- Automated SMS and email appointment reminders
- Real-time insurance eligibility checks via API
- EHR bi-directional scheduling integration
- Contactless check-in workflow
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